Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

All Mobiles (except Apple & Google phones),

Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets,Laptops, Smart Watches)

7 days Replacement only

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided.

Refunds & FAQ’s

Please note:Only returnable items would be eligible for returns & refunds. Not all products will be eligible for returns and refunds.

• If I request for a replacement, when will I get it?
  Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
  
• Can items be returned after the time period mentioned in the Product’s Returns Policy?
  No, we will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.
  
• How do returns work?
  You can raise a request to return your items with these simple steps:
  1. Log into your account
  2. Go to My Orders
  3. Click on ‘Return’ against the item you wish to return or exchange
  4. Fill in the details and raise a return request
  
  Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your account.
  
• How can I know the status of my refund?
  You can visit ‘My Orders’ to know the status of your refund.
  
  For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).
  
• When are refunds given?
  Refunds are given when:
  – We cannot provide a replacement
  – A dispute has been ruled in your favour in-line via our customer care
  – We allow refunds on select categories under certain conditions
  Please check with customer care for more details.
  
• I have requested for a return for my item. When will it happen?
  You can now track the status of your return easily right from your account. Just visit the ‘My Orders’ page to see its status along with the date of pick-up and status of your refund if applicable. You will also receive an email & SMS with the details of your return.

Need help?

Contact us at {email} for questions related to refunds and returns.